Director, Strategic Account Management
The Director, Strategic Account Management, is responsible for managing and growing a select portfolio of key customer accounts.
Position Description
The Director, Strategic Account Management, is responsible for managing and growing a select portfolio of key customer accounts. The primary responsibility of the Director is to execute the Account Management framework designed by Customer Success leadership including relationship management, solution value realization and monitoring, and growth opportunity development. This position is ultimately responsible for achieving retention and growth targets for assigned accounts.
The Director, Strategic Account Management is a full-time, remote, exempt position and reports to the VP, Customer Success.
Specific Responsibilities
- Account Management: Manage and oversee a portfolio of key customer accounts, ensuring their needs are met and expectations exceeded.
- Relationship Building: Establish and maintain consultative relationships with business and executive levels of leadership within assigned accounts, becoming trusted advisors and strategic partners.
- Strategic Planning: Develop and execute strategic plans tailored to each assigned account, identifying opportunities for growth and expansion.
- New Program Development: Drive the development and implementation of new strategic programs aimed at increasing growth and enhancing the overall relationship with key selected accounts.
- Cross-Functional Collaboration: Collaborate with internal teams such as sales, marketing, and product development to align strategies and ensure seamless execution of initiatives and serve as a point of escalation for other members of the Account Management team.
- Revenue Growth: Achieve organic growth targets for assigned accounts through collaboration and support of re-attestation, confirmation, and additional lines of business growth programs.
- New Business: Support new business targets through identification of upsell opportunities within assigned accounts.
- Customer Advocacy: Serve as the primary advocate for assigned accounts within the organization, ensuring their voice is heard and their needs are addressed.
- Performance Tracking: Monitor and analyze solution key performance metrics to evaluate success and make data-driven decisions to optimize strategies.
- Market Insights: Stay abreast of industry trends, market dynamics, and competitor activities to identify opportunities and mitigate risks.
- Customer Satisfaction: Ensure a high level of customer satisfaction by proactively addressing issues, resolving conflicts, and delivering exceptional service.
- Proven track record of success in strategic account management, preferably with large payers and or health systems in a B2B environment.
- Strong understanding of sales principles and experience in driving revenue growth.
- Excellent communication and interpersonal skills, with the ability to build rapport and influence senior-level stakeholders.
- Strategic thinker with the ability to develop and execute complex plans.
- Highly organized with strong project management skills and the ability to manage multiple priorities simultaneously.
- Analytical mindset with the ability to interpret data and draw actionable insights.
- Collaborative team player with a customer-centric approach.
- Adaptability and resilience in a fast-paced, dynamic environment.
- Previous experience in a client-facing role preferred.
- 8+ years of healthcare account management and/or sales experience.
- 3+ years of experience managing Key clients (national accounts or Fortune 500 companies).
- Proven history of successful account management: promoting a product or service while developing and managing successful client relationships.
- 2+ years of supervisory experience a plus.
- Bachelor’s degree in Business Administration, Marketing, or related field. Master’s degree preferred.
- Degree in healthcare administration, public health, or technology disciplines preferred.
Who We Are
Named one Modern Healthcare’s “Best Places to Work,” CAQH has helped nearly 1,000 health plans, 2+ million providers, government entities and vendors connect, exchange information and operate more efficiently. CAQH technology-enabled solutions and its Committee on Operating Rules for Information Exchange (CORE) bring the healthcare industry together to make sharing business information more automated, predictable, and consistent. CAQH Insights researches opportunities to reduce the burden of manual processes in healthcare administration.
What You Get
CAQH recognizes that its most important asset is its growing team of smart, creative, collaborative, forward-thinking and passionate professionals – and that a comprehensive employee benefits package is an important factor for them in choosing where to work. CAQH offers competitive compensation along with an extensive benefits package for all full-time employees, including medical, dental and vision coverage, tuition assistance and a 401k. We offer full-time remote work to all staff from any location and maintain a physical office in downtown Washington, DC.
At CAQH, we are proud of our active commitment to Diversity, Equity, and Inclusion (DEI). Our DEI committee works diligently to foster an inclusive workplace where all individuals are valued, respected, and empowered. We embrace diverse perspectives and are dedicated to providing equal opportunities for everyone to thrive. Join us in our mission to transform healthcare through innovative technology solutions while making a positive impact on the lives of diverse communities.
CAQH is an equal opportunity employer. It is our policy to recruit, hire, train, and promote individuals, as well as administer any and all personnel actions, without regard to race, color, religion, sex, national origin or ancestry, age, marital status, disability, protected veteran status, personal appearance, sexual orientation, gender identity or expression, familial status, family responsibilities, matriculation, political affiliation, genetic information, source of income, place of residence, or any other characteristic protected by law. CAQH will not tolerate any unlawful discrimination and any such conduct is strictly prohibited.
Applicants have rights under the Family Medical Leave Act (FMLA), Equal Employment Opportunity (EEO), and the Employee Polygraph Protection Act (EPPA). If you are interested in applying for employment with CAQH and need an accommodation to apply for a posted position, contact CAQH Human Resources at 202-517-0436.